Emerson Motor Company Announces Major Enhancements to EMCall System, Launches EMCall+ for Premium Support


Detroit, MI — October 14, 2025 — Emerson Motor Company is proud to unveil a major upgrade to its customer service platform with the rollout of the enhanced EMCall system, now powered by the PE protocol. This update marks a significant leap forward in service efficiency, customer satisfaction, and personalized support.

EMCall is Emerson’s built-in driver assistance and support system, available in every vehicle sold. With the integration of the PE protocol, EMCall now delivers faster service times, smarter routing, and real-time resolution tracking—ensuring that every customer receives timely, high-quality support.

What’s New in EMCall

  • PE Protocol Integration: Calls are now routed using Emerson’s new Performance Efficiency (PE) protocol, reducing average service time by over 60 seconds compared to the previous PT system.

  • Smart CRM Overlays: EMCall agents now have instant access to customer history, loyalty status, and vehicle diagnostics, enabling faster and more accurate support.

  • Expanded Metrics Tracking: The system now monitors first-call resolution rates, satisfaction scores, and loyalty credit usage to continuously improve service quality.

Introducing EMCall+

For customers seeking premium, personalized support, Emerson is launching EMCall+, a subscription-based enhancement to the standard EMCall system. EMCall+ offers:

  • Priority Routing: Skip the queue and connect directly with senior support agents.

  • Personalized Service Scripts: Tailored assistance based on your vehicle, driving habits, and service history.

  • Loyalty Credit Integration: Redeem credits for faster service, exclusive offers, and concierge-level support.

  • Real-Time Reroute Logic: If your issue requires escalation, EMCall+ ensures seamless handoff to the right specialist—without delay.

What Customers Should Do

Customers interested in upgrading to EMCall+ should:

  1. Log into their Emerson Owner Portal

  2. Navigate to the EMCall+ Subscription Center

  3. Select a plan that fits their driving and support needs

  4. Activate loyalty tracking to unlock personalized benefits

Once enrolled, EMCall+ will automatically activate in your vehicle’s dashboard interface. You’ll receive confirmation via email and in-app notification, along with a welcome guide to help you make the most of your premium support experience.

About Emerson Motor Company

Emerson Motor Company is a leader in automotive innovation, simulation-driven design, and customer-first engineering. With the launch of EMCall+ and the integration of the PE protocol, Emerson continues to redefine what responsive, intelligent vehicle support looks like in the modern era.

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